Can the receptionist client be used for conference calls?
The receptionist client does not have the ability to perform a conference call. If a receptionist is required to setup a conference call between themselves and 2 other parties, they will use their handset or soft-client to initiate the conference.
Can the receptionist console be used for outbound calls?
The receptionist console can be used to initiate an outbound call in the following manner.
From the presence menu:
– right click a contact and click the make call button
– double click on a contact to make a call directly to them
From the search box:
– Type in the number that you wish to dial, and press Enter
From the address book:
– Search for the contact that you wish to call and select the dial option
From the Call History page:
– Use the make call option on the relevant call history item
Additional click to dial functionality can be configured to detect a phone number on any webpage using the following common internet browsers.
– Microsoft Internet Explorer
– Google Chrome
– Mozilla Firefox
Any number that is detected can then simply be clicked on with the mouse to initiate an outbound call.
A dialing wizard is also provided which will enable click-to-dial functionality directly from your desktop applications.
Can the reception client be used to dial a list of contacts for an outbound call campaign?
Using the web dialing and dialing wizard features it is possible to create a webpage with a list of contacts with click-to-dial capabilities making the receptionist console an effective tool for users who are tasked at making high volumes of our outbound calls
What hardware is required to use the Receptionist Console?
The receptionist console must be installed on a PC with the following minimum specifications:
Supported Operating Systems
– Windows 10 (Desktop mode)
– Windows 8.1 (Desktop mode)
– Windows 8 (Desktop mode)
– Windows 7 Professional
Minimum Hardware Requirements
– 8 GHz Pentium-class processor
– Full HD (1080P) display
– 2GB Memory
– 1GB free hard drive space
– Network adapter connected to a TCP/IP network
– Keyboard and mouse
In addition to the reception operator software the user will require a SIP capable device to handle the media. This can be a supported SIP IP handset or the Catalytic Converge desktop soft client.
Please note that when using the Catalytic Converge Desktop soft client it must be configured as follows to work effectively:
– It must be configured as the user’s primary device
– A custom tag must be added to suppress the client notifications from interfering with the Receptionist Console as follows: %HIDE_NOTIFICATIONS_MODE_DESKTOP% = call
Can the Receptionist Console be used on multiple PC’s simultaneously?
The software can be installed on multiple user’s PC’s at the same time and they will all be able to monitor all users within their organization.
The licensing model requires that a unique license must be installed per instance of the software. Using the same license key on more than one PC will result in an error.
Can the Reception Console be used as a monitoring tool by managers to track the telephone usage of staff?
The Receptionist console has the capability to monitor the live status of any extension configured in the organization indicating if the user is available to receive a call or busy on a call, or is states such as DND, and call forward have been enabled.
The receptionist console does not provide historical reporting on user’s availability or telephony usage patterns. We provide an online reporting tool called ATOM that will report on the following:
– Inbound calls answered/unanswered
– Outbound calls
– Call duration
– Call costs
Will ring back calls be indicated in the Receptionist Console?
Calls that ring back to the receptionist if the transferred to party does not answer will return to the incoming calls pane on the main interface as any other call. It will not distinguish that the call is returning.