We provide a host of telephony platforms for our customers to allow them to take advantage of telephony services without having on-site equipment. The terms “hosted” and “cloud communications” really are very interchangeable. They mean one and the same thing. The term cloud is relatively new and simply refers to services that are provided by a third-party provider in the cloud. We believe that customers should have access to a telephony platform that comes without any hidden costs. That platform needs to be stable, scalable to business needs and agile enough to adapt and be able to accommodate things that the business requires. There are many reasons for a business to choose a hosted platform over premises based piece of equipment. I think firstly, there’s the capital expenditure. Because the system’s rented, you can plan the expenses very easily.

Also, there’s no in-school or maintenance costs associated with operating on a hosted platform. Secondly, to reduce risk, the system’s already there, it’s already in place, and it’s already working. It’s going to scale with your business and you don’t have to make decisions as you would with premises based equipment, for example, where you would need to buy maybe, a 25 user system now although you only have 10 users, you don’t need to plan your capacity in advance.

I think also this [xx] professionalism. Typically for a small business, you need to provide things like IVR’s, and actually the feature sets that you require from a hosted or telephony system are a lot more than a large business would provide.

By using a hosted system you can unlock those features far more easily on a standard monthly fee than buying an expensive in-house system. There are numerous technical benefits of running on a hosted platform.

First thing’s is the lines and the access. We will take care of the connectivity to the public telephone network and actually routing the calls which means you don’t need to worry about legacy circuits such as ISDN on your premises. On the access circuits chances are you’ve already got an existing connection to the internet but we can use that to group the calls over as well. Operationally, you don’t need to worry about back-ups because the provider will maintain that. You don’t need any support staff on site to maintain any on-site equipment. These benefits of reliability and scale, reliability as the platform provider, we provide fault tolerance to make sure the platform runs 24/7. And in terms of scale, with multi-tenantism can run from one to thousands of extensions very easily.

We also have the ability to integrate with on-site equipment. This is probably best explained with an example. Maybe we use the example of looking up a sale and record of a customer assistant. So when a call comes in, we would look up the name rather than the numbers so we can present that with the call.

This really puts us apart from one of the mail-hosted telephony platforms. By virtue of using a hosted platform, location independence comes out of the box. So it doesn’t matter whether you’re connecting from the office, whether you have some remote workers, whether you have people connecting from hotel rooms while they’re on the move.

That all happens by default. One of the trends we all say is start-up companies are exclusively using cloud based services. Particularly, they will getting their email services, their application services, from people like Google Apps and now the telephony services all from the cloud. This is because of the availability of high speed internet connections such as broadband and AFM circuits. We got customers right through from agricultural, right up to finance. We have them on a simple level, of simple to telephony right through to call centers.

The choice of using a hosted telephony platform is really more about how you buy it, and your capability of buying what you need.

You may need 10 extensions today and not know what the scalability requirements are, and it’s easy to scale a hosted platform down, or up to maybe 20 extensions in a year’s time. As a good example, one of our customer’s marketing moves, moved to the Foehn telephony platform and saved 50% on their annual communication’s cost. That’s a very good reason for moving. There’s also good reasons for owning your own PBX on-site. The hosted telephony platform we provide at Foehn is based on the same technology and offers exactly the same features as our own premise equipment.

The moving and transitioning from hosted to home premise or home premise to hosted or actually having a mix of both for disaster recovery is perfectly feasible and very easy to do..

Jeff: Hello, welcome back to The Communicator! I’m Jeff Hostetler Chris: I’m Chris Hartley Jeff: In this occurrence we’re going to talk about digital and voice-over-IP methods, telephone methods. Those are the most prevalent ones that we see in the market today. When the time comes to preferring one over the other, it becomes a matter of liking. However we’re going to talk about some things where each one of them glints in their own respect and what is required to do when you’re figuring out which one to actually get for your business.

First thing we’re going to do is talk about digital methods. That’s the older of the two scenarios.

In front of me today I’ve got a digital specify and a voice-over-IP specify. The first one we’re going to talk about is the digital specify, like I said it is the older of the two and it utilizes detached cables. Normally what the hell are you view on the side of country offices wall, you are able view a system cable and a telephone cable.

That’s traditionally what you have when you’re looking at a digital phone context. It has one cable at the back for the link to the phone area. The telephone area is within the computer area and sometimes the phone area is outside of the computer area so you have detached contexts. The cables are then punched down onto a punch obstruct and then they’re moved over into the system. When you’re looking at that, what kind of aspects are you go looking for? Essentially when you’ve got both digital and voice-over-IP methods, what it comes down to is which one fits you.

If you’re just looking for the straight dial ambiance, one to be able to pick up the phone, acquire the bawls, answer the bawls, perhaps get voice mail; then a digital system would probably be for you.

Also, who can support it? I was explaining about the cable going back to the phone area, either your IT personnel or person in their own organizations should still be familiar with how to punch down a digital specify because as push changes becomes a little bit more difficult. Chris: More of a physical push? Jeff: Yes, more of a physical movement.

That person must continue to be verse in that technology to be able to do that. Those people in outsourcing; those contexts where they don’t have the skills required, they is typically take care of it.

Small offices especially that is really pretty big-hearted. Some companies favor the dissociation of the articulation and data scaffolds where they like to keep the articulation segregated from the data and they don’t want to merge the two together. So those are some contexts where digital play-acts very well. In smaller contexts, you simply want to be able to say; gather up the phone, have a dial ambiance and perhaps the voice mail. There are a lot of organizations that “were working” with who simply don’t have voice mail and digital determineds tend to be a great fit. The next is Voice-over-IP. Voice-over-IP would certainly be younger. However it has been in the market for some time.

This is a voice-over-IP phone and in the back there are two ports. This comes into play where you can share the computer port with the phone and the computer.

From the wall, it just takes one cable into the phone and out from the phone to the computer. Back in the switching area, the switching homes the two. What constructs it easier is that it is a single cable. Cabling in a brand-new context, you don’t “re going to have to” do two cables per place. You is simply do one, especially if you’re going for the voice-over-IP route.

Adds, moves, and changes become a lot easier, usually those interfaces( of course you are able to get that with the digital system) are done on web interfaces. This is basically a computer. It’s another node on the network, so you’re able to move this. If person was moving; respond Sally was moving down two agencies, she could unplug the phone, plug it back into the network that’s in her brand-new bureau and it’ll follow her.

It’ll get that report because it has an address on the back of it called a MAC address and that MAC address ties into an IP address which ties to this telephone. Cabling is easier, less expensive and the admin is much easier. The concern comes in the server neighborhood( the core neighborhood) where all these switches come in. Earlier in this last occurrence of The Communicator, what we talked about was Power over Ethernet. These phones don’t have a power supply accompanied with them. So back in the switching area, you got to have the ability to have power over Ethernet switches, power injectors or the mid distance switch that “were in” referring to.

If you’ve catched the last occurrence that we had done over the power of Ethernet, we’ve explained how that the project works. Also, you got to have a switching context that yields the articulation a priority. If you happen to simply plug it in and not work with that, it’s called Quality of Service or QoS.

That’s been talked about in the manufacture. You got to be able to give voice priority These switches will have the capabilities of making higher priority to voice versus respond web traffic; where you’re just scanning the web. Anytime a switching verifies articulation traffic versus web, it yields it priority. Otherwise, you’ll end up listening to garbles, it’s skittish, and it simply won’t work in that context. When you’re channel-surf the web, zeros and ones can be resent but certainly not in articulation. Chris: So their own choices is to VLAN that off for the voice back simply to keep it safeguarded? Jeff: That’s certainly for another exchange on networking but usually with those switches, they can certainly engrave those off in VLAN or virtual LANs we’re talking about.

We talked about QoS, we talked about prior requirements at the back of the switching. Even if you go for voice-over-IP system, admin becomes a lot easier along with cabling and capacities necessary to do includes, moves, and changes. You do have power requirements that you got to take into influence and you likewise have switching requirements such as power of the switching if you want to do that, excellence of service and being able to do VLANs and certain system topology; a system requirement as far as that is concerned.

Great thing about both of these is a lot of them have a similar context with the features. If you want to be able to do unified communications even under digital context, you’re able to bring your voice mail to email. That in a nutshell is two areas we can watch at when concerning yourself with the digital or voice-over-IP contexts. Chris, do you have any questions? Chris: What do you do when you have a bunch of analog terminals in a digital context, how do you integrate that to the IP solution? If you had a situation in a college dormitory where you had 10 or 20 analog terminals, how do you incorporate that into an IP? Jeff: There are various occasions that you could do.

Most of vehicle manufacturers have taken analog into consideration.

This, in particular is a ShoreTel phone system and they have a device called the 24 A; where it handles 24 analog terminals. They likewise partner with organizations that have analog capabilities such as the AudioCodes or Mediatrix of two companies that they act with. They give the analog capabilities but they talk the SIP protocol back to the switching that allowed by ShoreTel and the AudioCodes to talk. Chris: So it’s analog to the sort of middle soul container and then IP back out? Jeff: A good example would be a fax machine, credit card machine that type of happen in the analog environments.

It enables the AudioCodes container that we’re referring to and then it comes back out a sip to ShoreTel where it joins the network. You can either look at it from vehicle manufacturers standpoint; from the same marketer that does the IP contexts versus a third party that are typically these organizations. You are right regarding digital methods where it usually had a digital and analog cards built into the digital telephone systems. Chris: OK Jeff: With that, we are genuinely hope that you have a good luck in selecting either a digital, voice-over-IP or whatever you need for your office.

For Chris and myself, thank you very much! Chris: Thank you ..


Communications have advanced vastly in recent years letting us to be truly connected anywhere we go at the agency at home or on our mobile. you want to be in contact with your squad and your patrons wherever you are and wherever there. there are many phone companionship’s that claim to be able to give a full communications solutions for your business so how do you choose which one is best for you? firstly and most importantly you need a very flexible professional phone plan with features such as, auto receptionist, voicemail, multi-party conferencing, summon queuing, summon tape, and more you must be able to interconnect multiple postponements wherever they are in the world allowing your remote parts and squad members to appear as a single telephone network then you need to be able to easily connect your dwelling machines such as mobile phones tablets desktops and mobile information technology and you would also like to use advanced both online desktop phones of course you need to keep your current phone numbers and likewise be able to buy brand-new digits including toll-free or your neighbourhood region or anywhere else in the world and you should never have to be worried about expensive long distance or international announcing all of this without involving additional service providers or being committed to long-term contracts it is fundamental that you should be able to cope your dwelling phone system by yourself and make changes as there is a desire to whenever you wish this means your phone plan is necessary cloud-based and you ceases to be be held hostage to difficult to manage conventional phone plan hardware most importantly you need a cloud phone system that is able to keep your business passing even in the event of an internet los or a major adversity this means that your phone company must be connected to multiple Internet resources and must likewise be directly interconnected with global conventional telephone and mobile networks. Try our Virtual PBX system

Virtual PBX